How do i order?

Step 1 – Create an Account

All you have to be is 18 or older. Simply fill out your name, email address and choose a password

Step 2 – Browse our Shop

Go to our shop and choose the items you wish to purchase and add them to your cart.

Step 3 –  View your Cart

Click on the cart icon at the top right of the screen, review your items and make sure they are correct. Click Proceed to Checkout.

Step 4 – Billing and Shipping Information

Fill out your Billing and Shipping Information. Please check the Shipping to a different address box if you are shipping to an address different than your billing address. After your first order as a member, your information will auto-fill so please make any changes now if your information has changed.
***Please be advised orders that are shipped to the wrong address due to incorrect shipping information will not be reimbursed***

Step 5 – Place your Order

Please read the Terms and Conditions, agree by marking the check the box and then click Place Order **You must be 18 years or older*

Step 6 – Send Payment

How much are the shipping fees?

We ship via UPS, USPS & FedEx. Orders of 650$ or more are shipped free and any orders under 650$ are subject to 20$ flat fee.

Which payment methods are accepted?

At this time we accept Interac E-Transfer, Bitcoin, Zelle, Cash App and PayPal.

We will be expanding our payment options in the future.

How long will deliveries take?

Deliveries are subject to the shipping location. We use UPS, FedEx & USPS which can take up to 1-5 days. You can track your order with the tracking number provided with your order confirmation email.

What if my package did not arrive?

If you do not receive your order 2 days after the estimate arrival time please message us at sales@bigbudscone.com. We will be more than happy to help with locating the order.

For orders that are unrecoverable we will send out and identical order to the original. Exceptions to this guarantee will be made for Northern Quebec and the Canadian Territories. This is due to a high number of lost or unrecoverable packages that are sent to this area.

Please be aware of any holidays or events that take place between your shipping and arrival dates and factor in extra delivery time accordingly.

Please make sure you read through your shipping information carefully and double check to see that it is all correct. We will not reimburse orders that are shipped to the wrong address due to errors made to the shipping address of the customer.

How secure is shopping here?

Here at Big Buds Cone we take privacy and security very seriously. We do not share any account information with anybody and always ship our packages as discreetly as possible. Our packages are double vacuumed sealed as well as shipped in a non-descript box per Canada Post instructions.

Anonymity

The entire process is to be kept anonymous. We ensure that UPS or FedEx is not to be aware of the contents of the package and there is to be no indication or markings on the outside of the package as to its contents.

Packaging

We package the contents in such a way as to minimize scent and damage during postal handling.

UPS packages include $100 insurance coverage against loss/damage.

Liability

Packages that do not arrive and/or lost in transit will be replaced with the same order. All orders 500$ or more must be signed for upon receiving the package.

A claim for loss/damage can also be initiated by contacting UPS or USPS customer service but we would prefer if you would contact us first at sales@bigbudscone.com or through our Contact Us page.

Do I receive an invoice for my order?

Yes, all invoices are emailed after an payment has been received and the order has been processed.